Our Privacy Policy

1. Introduction

Wadysacare Health Services is dedicated to safeguarding the privacy of individuals who interact with our website, wadysacare.ca. As a provider of medical staffing services across Canada, offering community care, facilities nursing, case management, and WOC services, we recognize the importance of maintaining the confidentiality and security of personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you visit our Website. It is designed to comply with the principles and requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal privacy law for private-sector organizations in Canada, and other applicable provincial regulations. By using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

The personal information we collect depends on how you interact with our Website. This section details the types of information we may gather.

• Information Collected Through Contact Forms: When you choose to contact us through the “Book a care assessment” forms available on our “Contact Us” page, we collect specific personal details to effectively respond to your inquiries and provide you with the necessary assistance. This information includes your full name, your email address, your telephone number, and the content of your message, which may contain details about your care needs or staffing requirements. The provision of this information is voluntary, but it is necessary for us to understand and address your specific requests.
• Cookies and Tracking Technologies: Similar to many websites, our Website,  utilizes cookies and other tracking technologies to enhance your browsing experience and gather insights into how our site is used. These technologies may automatically collect certain data about your device and your interaction with our Website, such as your Internet Protocol (IP) address, the type of browser you are using, your operating system, the website you visited before coming to our site, the pages you view on our Website, and the dates and times of your visits. This type of data helps us to understand website traffic patterns, identify areas for improvement, and tailor the content and functionality of our Website to better meet the needs of our visitors.
• Other Potential Data Collection Methods: While our current data collection is primarily through contact forms and cookies, it is important to note that our practices may evolve over time. Should we introduce new features or functionalities, such as newsletter sign-ups, user account creation, or other interactive elements, we will ensure that our data collection practices are transparent and clearly communicated. This Privacy Policy will be updated to reflect any such changes, providing you with information about the types of personal information collected and the purposes for which it is used.

3. How We Use Your Information

The personal information we collect is used for specific and legitimate purposes, as outlined below.

• Communication and Responding to Inquiries: The primary use of the information you provide through our contact forms is to enable us to communicate with you effectively and respond to your specific inquiries. Whether you are seeking information about our services, looking to book a care assessment, or have any other questions, we will use your name, email address, phone number, and the details of your message to provide you with the information or assistance you need. This may involve contacting you by email or phone to clarify your needs or schedule a consultation.
• Providing Services: If you decide to engage Wadysacare Health Services for our medical staffing or care services, the personal information you initially provided through the contact forms may serve as the foundation for initiating the service delivery process. This may involve using your information to assess your specific needs, connect you with qualified healthcare professionals from our team, and manage the ongoing provision of care or staffing solutions. The information helps us to understand your requirements and tailor our services to meet your individual circumstances.
• Website Analytics and Improvement: The information gathered through cookies and tracking technologies plays a crucial role in helping us analyze how our Website is being used. By tracking website traffic, identifying popular pages, and understanding user navigation patterns, we can gain valuable insights into what works well and what areas of our Website could be improved. This analysis allows us to enhance the functionality, content, and overall user experience of our Website, ensuring that visitors can easily find the information they are looking for and have a positive interaction with our online presence.
• Potential Marketing Purposes (with Opt-In): At present, our Website does not include explicit features for newsletter subscriptions or direct marketing communications. However, should Wadysacare Health Services decide to implement such features in the future to provide updates about our services, recruitment opportunities, or other relevant information, we are committed to doing so only with your explicit consent. This means you will have the choice to opt-in to receive such communications, and we will respect your decision. Furthermore, you will always have the right to withdraw your consent at any time if you no longer wish to receive marketing materials from us.

4. Sharing of Your Information

We understand the importance of keeping your personal information confidential. This section explains the limited circumstances under which we may share your information with third parties.

• Third-Party Service Providers: To effectively operate our Website and provide our services, we may engage the assistance of various third-party service providers. These providers may perform functions such as website hosting, data analysis, email services, and technical support. In the course of providing these services, they may have access to your personal information. However, we ensure that these third-party service providers are contractually obligated to protect your personal information and are only authorized to use it for the specific purposes for which it was disclosed. They are held to standards of confidentiality and security that are consistent with this Privacy Policy and applicable legal requirements.
• Legal Requirements: There may be situations where we are legally required to disclose your personal information in response to a valid legal request. This could include complying with a court order, a subpoena, a search warrant, or a request from a government regulatory body conducting an investigation. In such circumstances, we will only disclose the information that we are legally compelled to provide, taking reasonable steps to ensure the legitimacy of the request.
• Business Transfers: In the event that Wadysacare Health Services undergoes a significant business transition, such as a merger, an acquisition, or the sale of all or a portion of our assets, your personal information may be among the assets transferred to the acquiring party. If such a transfer occurs, we will make reasonable efforts to notify you, such as by posting a prominent notice on our Website, and we will ensure that the acquiring party agrees to handle your personal information in a manner consistent with this Privacy Policy or a privacy policy that is substantially similar.
• No Sale of Personal Information: We want to assure you that Wadysacare Health Services does not engage in the practice of selling, renting, or trading your personal information to any third parties for their marketing purposes. Your privacy is important to us, and we are committed to protecting the information you entrust to us.

5. Data Security

Protecting the security of your personal information is a top priority for Wadysacare Health Services. We implement a range of reasonable physical, technical, and administrative safeguards designed to prevent unauthorized access, use, disclosure, alteration, or destruction of your personal information. These measures include secure server infrastructure, encryption of sensitive data during transmission (such as when you submit information through our contact forms), regular security assessments and updates to our systems, and restricting access to personal information to authorized personnel who need to know the information to perform their job duties. We continuously review and enhance our security practices to adapt to evolving technological landscapes and potential threats. While we are committed to maintaining the security of your information, it is important to understand that no method of data transmission over the internet or ¹ electronic storage is entirely foolproof. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee ² its absolute security.  

6. Your Rights Regarding Your Personal Information

Under PIPEDA, you have certain rights concerning the personal information that Wadysacare Health Services collects and holds about you. These rights are important, and we are committed to facilitating their exercise.

• Accessing Your Information: You have the right to request access to the personal information we hold about you. Upon receiving a written request and verifying your identity, we will provide you with details of your personal information that is under our custody or control, subject to any exceptions permitted or required by law. This allows you to understand what information we have collected about you and how it is being used.
• Correcting Your Information: If you believe that any of the personal information we have on file is inaccurate or incomplete, you have the right to request that we make corrections. Upon receiving your request, we will take reasonable steps to verify the accuracy of the information and make the necessary updates or corrections. This ensures that the information we hold is as accurate and up-to-date as possible.
• Deleting Your Information: In certain circumstances, you may have the right to request the deletion of your personal information. We will review such requests on a case-by-case basis and will comply with them in accordance with applicable laws and regulations. This right may be subject to certain limitations, such as when we have a legal obligation to retain the information.
• Withdrawing Consent: If we have collected your personal information based on your consent, you have the right to withdraw that consent at any time. To withdraw your consent, please contact us using the information provided in Section 9 of this Privacy Policy. Please note that withdrawing your consent may affect our ability to provide you with certain services or information.
• Making a Complaint: If you have any concerns or complaints about our privacy practices or how we have handled your personal information, we encourage you to first contact us using the details provided in Section 9. We will do our best to address your concerns and resolve any issues. If you are not satisfied with our response, you also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us in writing using the contact information provided in Section 9. We may require you to provide sufficient information to verify your identity before we can process your request.

7. Cookies and Tracking Technologies

Our Website utilizes cookies, which are small text files that are placed on your computer or mobile device when you visit our site. We may also employ other tracking technologies such as web beacons or pixel tags to enhance functionality and gather usage data.

• We use these technologies for several key purposes:
  
  • Essential Cookies: These cookies are vital for the basic operation of our Website. They enable you to navigate between pages and access secure areas, ensuring the fundamental functionality of the site.
  • Performance and Analytics Cookies: These cookies collect information about how you interact with our Website, such as the pages you visit most frequently and whether you encounter any errors. This data helps us to understand website performance and to improve its design and functionality. We may utilize third-party analytics services, such as Google Analytics, which may also use cookies to gather this information.
  • Functionality Cookies: These cookies allow our Website to remember choices you make, such as your language preferences, and to provide enhanced, more personalized features.
• Managing Your Cookie Preferences: You have the ability to control the use of cookies through your web browser settings. Most browsers allow you to manage your cookie preferences, giving you the option to accept all cookies, reject certain cookies, or receive a notification each time a cookie is set. You can typically find these settings within the “options” or “preferences” menu of your browser.
• Please be aware that if you choose to disable cookies, some features and functionalities of our Website may not operate as intended, potentially affecting your user experience.
• For more comprehensive information about cookies and how to manage them, you can consult your browser’s help documentation or visit external resources like www.allaboutcookies.org.

8. Data Retention

Wadysacare Health Services will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable laws and regulations. The specific retention period for your personal information may vary depending on the nature of the information and the purposes for its use. For instance, information collected through our contact forms may be kept for a reasonable duration to address your inquiry and for potential follow-up related to our services. Data gathered through cookies and tracking technologies is typically retained for a shorter period, as specified in our cookie policy or the policies of our third-party analytics providers.

Given that Wadysacare Health Services operates within the healthcare sector, we recognize that there may be specific legal and regulatory requirements in Canada regarding the retention of certain types of records, particularly those related to staffing and potentially client interactions. We are committed to adhering to these sector-specific requirements and will ensure that personal information is retained for the periods mandated by law or professional standards. Once your personal information is no longer necessary for the purposes for which it was collected or to comply with legal obligations, we will take reasonable and appropriate steps to securely destroy, erase, or anonymize the information to prevent any unauthorized access or disclosure. Our data retention practices are designed to balance our need to provide effective services and comply with legal obligations with our commitment to protecting your privacy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and appropriate manner.

• Cambridge Office:
  
  • Phone: +1 (289) 788 9153
  • Email: info at wadysacare.ca 
  • Address: 300-73 Water Street N., Cambridge, Ontario N1R 7L6
• Oakville Office:
  
  • Phone: +1 (289) 291 3902
  • Email: info at wadysacare.ca
  • Address: Unit 11 1155 North Service Road West, Oakville, Ontario L6M 3E3

We recommend that you clearly state the nature of your inquiry in your communication to ensure that it is directed to the appropriate personnel. We are dedicated to upholding the principles of this Privacy Policy and addressing any concerns you may have about the privacy of your personal information.

10. Changes to This Privacy Policy

Wadysacare Health Services reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices or legal requirements. When we make changes to this Privacy Policy, we will post the updated version on our Website and revise the “Last Updated” date at the bottom of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. For significant changes to this Privacy Policy that may materially affect your rights or our practices, we may provide a more prominent notice on our Website or, where appropriate, notify you directly through other means, such as email. Your continued use of our Website after any changes or revisions to this Privacy Policy will indicate your understanding and acceptance of the updated terms.

Conclusion

Wadysacare Health Services is committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices in a transparent manner, detailing how we collect, use, share, and protect your data when you interact with our website. We adhere to the principles of Canadian privacy law, including PIPEDA, and strive to ensure that your personal information is handled with care and respect. We encourage you to review this policy periodically for any updates. By using our Website, you entrust us with your information, and we are dedicated to upholding that trust.